Order Status, Issues, and Questions
Can I edit or add anything to my order?
Our top priority is to get your uniforms to you quickly. Once an order is placed, we begin processing it immediately. We are unable to cancel or make changes to an order after it is submitted. However, if you need to update your shipping address, ple
How do I place an order
Please see our "How To Order Guide" for information on how to place an order: How To Order
How do I track my order?
Shortly after submitting your order, you will receive an email order confirmation. Once your order has shipped, you will receive an email shipment confirmation. To access tracking number and estimated time of delivery click "Track Order". You can als
How long does delivery take?
If your order is not decorated, you can expect it to arrive in 7 to 14 days from the time you submit it. If your order is decorated or part of a "Ship to Workplace" order, you can expect it to arrive in 14 to 21 days. Shortly after submitting your or
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the shipping carrier will attempt to leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please d
What do I do if I receive the wrong item in my order?
We're sorry to hear you received the wrong item in your order!. Please email [email protected] with your order number and an image and description of the incorrect item for further assistance. Once we receive your email, we'll get working on a r
What do I do if my item arrives damaged?
We’re sorry your item arrived damaged!. On rare occasions, items are damaged during the decoration process or transit. We’ll do our best to make it right. Please email [email protected] with your order number and an image and description of your
What do I do if my item came with the incorrect logo or personalization?
We’re sorry your item came with the incorrect logo or personalization!. Please email [email protected] with your order number and an image and description of the error for further assistance. Once we receive your email, we'll get working on a re
What do I do if my item is defective?
We’re sorry your item is defective!. Please email [email protected] with your order number and an image and description of your defective item for further assistance. Once we receive your email, we'll get working on a replacement order right awa
What do I do if my order is missing an item?
We're sorry to hear your order is missing an item!. Please email [email protected] with your order number and a description of the missing item for further assistance. Once we receive your email, we'll get working on a replacement order for the